Shipping policy
Shipping Information
I want your unboxing experience to feel just as special as the artwork itself. Every order is handled with care and thoughtfully packaged to ensure it arrives safely and beautifully.
Processing Time
All prints are made to order so please allow up to 2 weeks for your order to be processed after receiving your order confirmation email.
You will receive another notification once your order has been shipped.
Shipping Rates and Delivery Times
Shipping rates are calculated at checkout based on your location and the shipping option you select.
Domestic Shipping
We offer standard and express shipping options for all orders within Australia. Shipping times vary based on your location:
- Standard Shipping: 2-8 business days
- Express Shipping: 1-3 business days
International Shipping
We are currently expanding our international shipping. Please contact us at hello@rachelleholowko.com to enquire about shipping to your country.
Rolled Originals Only
To ensure your artwork arrives safely, all international orders are shipped as rolled canvases only. We do not ship framed works internationally due to the risk of damage in transit. We recommend having your artwork framed locally upon arrival.
Tracking
All international orders are sent with full tracking. You will receive a tracking number and confirmation email once your order has been dispatched.
Customs, Duties and Taxes
International orders may be subject to import duties, taxes, and customs fees upon arrival in your country. These charges are not included in your purchase price or shipping cost and are the responsibility of the buyer. We have no control over these charges and cannot predict what they may be. We recommend checking with your local customs office if you have concerns.
Please note that to comply with customs regulations, we are required to accurately declare the full value of your order on all customs documentation. We are unable to mark shipments as gifts or under-declare values.
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this to monitor your shipment’s progress.
Lost or Damaged Parcels
All works are carefully packaged. In the unlikely event your order arrives damaged, please contact us within 48 hours of delivery with photos and we will do our best to assist you.
If your package is lost in transit, we will assist you in contacting the carrier and provide all necessary tracking details. Unfortunately, we cannot offer refunds, exchanges, or credit for parcels confirmed lost or stolen after successful dispatch.
Delayed Deliveries
If your delivery is delayed beyond the estimated timeframe, please contact us for assistance. While we cannot guarantee delivery times, we will work with the carrier to resolve any issues.
Discount Codes
Only one discount code can be used per order. Discount codes cannot be combined with automatic promotions or other offers unless specifically stated.
Contact Us
If you have any questions or concerns regarding shipping, please don't hesitate to get in touch at hello@rachelleholowko.com.