Frequently Asked Questions

If you have a question that’s not answered below, feel free to get in touch at hello@rachelleholowko.com — I'm always happy to help.

Artwork & Products

You'll find in the product description whether an original artwork is sold framed or unframed, so you’ll know exactly what to expect.

If framing is available for prints, you’ll be able to choose your preferred option at checkout

I do my best to ensure colours are photographed accurately, but please allow for slight variations between your screen and the artwork in real life — especially with textured pieces or printed products.

Original artworks are one-of-a-kind paintings. Prints are high-quality reproductions, professionally produced using archival inks on beautiful paper or canvas.

Some prints may be part of a limited run — we’ll always let you know in the description if that’s the case.

Occasionally, I take on custom work depending on availability. Please email me to enquire.

Shipping & Delivery

I ship within Australia and internationally to most countries. If your country isn’t available at checkout, please get in touch.

Shipping costs are calculated at checkout based on your location and the size of your order. You can also view full details on the Shipping Information page.

  • Original paintings: Please allow 5–10 business days for careful packing and dispatch.
  • Prints and made-to-order items: Please allow 7–14 business days before shipping.

    You’ll receive tracking details once your order has been shipped.

Returns & Support

All original artworks and made-to-order items (including prints) are final sale, unless the item arrives damaged.

Please refer to the Returns & Refunds page for full details.

Please email me within 7 days of delivery with clear photos and your order number. I’ll do my best to make it right.